Authentication

This report is only possible if you travelled for the last 24 hours, if you arrived for more than 24 hours or if your destination is Brazil (except Sao Paulo - Guarulhos), Italy or United Kingdon you should report directly with our contact centre.

Is your baggage missing?

Please accept our sincere apologies for the inconvenience. We will make every effort to return your baggage to you as soon as possible!

Please fill in the follow form and remember to describe all distinctive details about your baggage.

Authentication

Please find the best way to authenticate your request. You can do it by your Booking Reference or by BagTag.

By Booking ReferenceBy Bag Tag

Booking Reference

Find your Booking Reference in your confirmation email (e.g. P8G6KV)

Last name

You must select your last name as in your reservation

FAQ's

Where can i find my Booking Reference?
Where can i find my Bag Tag?