Authentication

It is only possible to create a baggage report if you travelled with us within the last 24 hours.

If you arrived more than 24 hours ago or if your destination was Brazil (except Sao Paulo - Guarulhos), Italy or the United Kingdom, then the report shall be created via Talk to Us.

Is your baggage missing?

Please accept our sincere apologies for the inconvenience. We will make every effort to return your baggage to you as soon as possible!

Please fill in the follow form and remember to describe all distinctive details about your baggage.

Authentication

Please find the best way to authenticate your request. You can do it by your Booking Reference or by Bag Tag Number.

By Booking ReferenceBy Bag Tag Number

Insert Bag Tag Number

You can find your Bag Tag Number in the sticker you received when your baggage was dispatched.

Insert Last Name

You must insert your Last Name as in your Bag Tag sticker.

How to find the
information:

Last Name

Booking Reference

Bag Tag Number